Open to opportunities

Omar Ouali

@omarouali

Message

Bilingual IT analyst with strong networking and programming skills.

Canada

Message

What I'm looking for

I am looking for a dynamic role that offers opportunities for growth and collaboration in IT.

With three years of experience as an IT technician, I have developed a strong foundation in network management and support. My background includes providing first-line telephone support for POS systems at Dollarama, where I effectively addressed technical issues and ensured customer satisfaction across Canada. I pride myself on my ability to adapt quickly to fast-paced environments and tackle challenges with autonomy and initiative.

My technical skills encompass a wide range of networking protocols, including VLAN, OSPF, and EIGRP, as well as hands-on experience with Cisco equipment and Windows server administration. I am currently pursuing my CCNA certification and hold an AEC in Network Management, which complements my solid understanding of security architecture and VPN configuration. I thrive in collaborative settings, contributing to team success while also being able to work independently.

Experience

Work history, roles, and key accomplishments

IT Technician

Dollarama

Jan 2020 - Present (5 years 5 months)

Provided first-line telephone support to POS system users across Canada, addressing various technical issues and questions. Managed and documented call logs through a ticketing system, demonstrating autonomy in incident resolution. Performed installations, configurations, and verifications of server and office infrastructures.

Technical Support Ticketing Systems Troubleshooting Configuration Management

Team Leader

Cascades

Jan 2018 - Present (7 years 5 months)

Planned work and supplies, and communicated production instructions to the team. Trained employees on procedures and assigned workstations, while animating and coordinating team efforts. Monitored production to ensure adherence to processes, quality, and deadlines, intervening in technical difficulties and making necessary adjustments.

Team Leadership Quality Control Process Improvement Problem Solving Documentation Communication

Assembler Operator

Sogefi

Jan 2016 - Present (9 years 5 months)

Operated as an assembler, contributing to the production line. Ensured efficient and accurate assembly of components. Collaborated with team members to meet production targets.

Assembly Quality Control Teamwork Component Handling Manufacturing Processes Problem Solving

Welder Operator

Franco Robert

Jan 2014 - Present (11 years 5 months)

Performed welding operations, ensuring high-quality welds according to specifications. Maintained welding equipment and adhered to safety protocols. Contributed to the overall production goals of the company.

Welding Fabrication Quality Control Production Problem Solving

Education

Degrees, certifications, and relevant coursework

Cégep de Saint-Laurent

AEC in Computer Network Management, Computer Network Management

Currently pursuing an AEC in Computer Network Management at Cégep de Saint-Laurent. Developing expertise in network protocols, routing, and Cisco equipment.

Collège EMAM

DEP in Aerospace Cabling Technician, Aerospace Cabling

Completed a DEP in Aerospace Cabling Technician at Collège EMAM. Gained practical skills in cabling and related aerospace technologies.

Unknown

Bachelor's in Electrical Engineering (Equivalence), Electrical Engineering

Achieved an equivalence for a Bachelor's degree in Electrical Engineering. Developed a strong foundation in electrical systems and engineering principles.