Omar Gaal

Served as SME packaging lead for UBS Bank's Global Digital Modern Transformation project, managing application packaging and deployment for 20,000 devices, improving endpoint performance and security compliance.

Leading Windows 11 migration projects to Microsoft Intune & SCCM for 15,000 devices. Designed and configured Intune/AutoPilot solutions, optimizing device management processes and enhancing operational efficiency.

Implemented a New Modern Endpoint Manager based on Hybrid on-prem and Azure Cloud, enhancing management capabilities for 1,000 users.

Led the implementation of a new EUC/SCCM solution, addressing application compatibility challenges during OS migrations and integrating solutions with SCCM/Intune.

Managed large-scale SCCM deployments covering over 15,000 endpoints, implementing proactive monitoring systems and reducing application deployment failures.

Engaged with customers through proactive support initiatives, achieving high customer satisfaction and providing critical troubleshooting during urgent situations.

Conducted online training sessions for 1E products, improving course content quality and increasing product adoption rates among new users.

Designed and implemented SCCM topology for a large environment, successfully managing application deployment and OS migrations.

Provided onsite and remote support for a large-scale SCCM and Citrix VDI migration project, ensuring smooth transitions and compliance.

Managed application lifecycle and packaging for over 150 applications, improving user satisfaction through minimized downtime.

Managed day-to-day operations of IT infrastructure, leading a team in application sequencing and ensuring compliance with organizational standards.

Completed Agile Scrum Master Certification Training, focusing on agile project management methodologies and practices.

Achieved Microsoft Configuration Manager MCTS certification, specializing in System Center Configuration Manager.

Completed Microsoft Virtual Machine Manager 2008 Configuring exam, focusing on virtualization technologies and management.

Completed Microsoft Technology Specialized MDOP exam, enhancing skills in Microsoft Desktop Optimization Pack.

Completed PRINCE2 Foundation and Practitioner certification, gaining knowledge in project management methodologies and practices.

Achieved ITIL certification, focusing on IT service management best practices and frameworks.

Completed a Bachelor of Science in Electric and Electronic Engineering, focusing on the principles of electrical systems, circuit design, and electronic devices.

Achieved a Higher National Diploma in Electric and Electronic Engineering, covering foundational engineering concepts and practical applications.