At National Grid, I managed device enrolment, compliance profiles, Win32 application deployments, and automated remediation scripts. I configured Windows Autopilot deployments and custom OOBE settings, improving deployment consistency by 45%.
As Team Lead – Technical Support at Coventry and Warwickshire Partnership Trust (CWPT), I led seven engineers supporting 2,000+ users and reported 99.5% uptime. I reduced manual deployment time by 40% using Intune compliance policies and SCCM software distribution.
At Collinson and Co, I supported an Exchange 2010 to Microsoft 365 migration for 1,600+ users, with a reported 99.2% success rate. Across my roles, I’ve worked on endpoint management, Windows deployments, PowerShell automation, and Microsoft 365 infrastructure.
