Open to opportunities

Omar Alvarado

@omaralvarado

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Customer-centric Field Application Scientist with expertise in flow cytometry.

United States

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What I'm looking for

I am looking for a role that values customer success and offers opportunities for professional growth and collaboration.

I am a customer-centric Field Application Scientist with over 10 years of research experience and 9 years supporting biotech and pharma partners. My expertise lies in multi-parameter flow cytometry, assay optimization, and customer training. I have a proven track record in sales enablement and operational efficiency, recognized for my mentorship leadership and impactful cross-functional collaborations.

Throughout my career, I have successfully launched remote e-learning training during the COVID-19 pandemic, ensuring seamless customer onboarding and internal enablement. I developed a mentorship program that reduced new hire ramp-up time by 50% and service downtime by 30%. Additionally, I authored cross-training frameworks that scaled my team from 3 to 8 specialists, significantly improving our responsiveness and support quality.

Experience

Work history, roles, and key accomplishments

Current

Field Application Scientist, Cell Analysis

Current

Agilent Technologies

Apr 2022 - Present (3 years 3 months)

Delivered pre-sales consultations, product demonstrations, and post-sales support for advanced flow cytometry platforms. Created internal cross-training modules, which improved team capability and reduced service downtime.

Sales Consultant Product Demonstrations Technical Training Troubleshooting Customer Onboarding

Field Application Scientist, Flow Department

NanoCellect Biomedical

Sep 2021 - Present (3 years 10 months)

Provided expert technical support and training for WOLF FACS customers, including demonstrations and reports. Partnered with sales and technical teams to deliver tailored assay solutions.

Technical Support Customer Training

Field Application Specialist – Microbiology Instrument

Becton Dickinson Life Sciences

Apr 2019 - Present (6 years 3 months)

Created a remote mentoring and training program during COVID-19, improving new hire onboarding and customer education continuity. Delivered pre/post-sales consultations, Go-Live support, and troubleshooting across the Mid-Atlantic.

Mentoring Sales Consultant Go Live Support Troubleshooting Customer Education

Field Applications Specialist – Microbiology Department

Thermo Fisher Scientific

Sep 2016 - Present (8 years 10 months)

Supported validation studies, product training, and troubleshooting for life sciences customers. Facilitated customer site visits, workflow audits, and assay optimization strategies.

Product Training Troubleshooting

Laboratory Manager & Research Assistant

Western University of Health Sciences

Jan 2007 - Present (18 years 6 months)

Oversaw flow cytometry operations, equipment maintenance, and end-user training. Authored SOPs and safety protocols, ensuring institutional compliance.

Equipment Maintenance User Training SOP Development Mammalian Cell Culture PCR

Education

Degrees, certifications, and relevant coursework

University of California, Los Angeles

M.A. Psychology, Psychology

Obtained a Master of Arts in Psychology from the University of California, Los Angeles. This advanced degree provided a deeper understanding of psychological principles and research methodologies.

University of California, Los Angeles

B.A. Psychology, Psychology

Completed a Bachelor of Arts in Psychology at the University of California, Los Angeles. This foundational degree covered core psychological theories and research practices.

California State University, Fullerton

B.S. Biology, Biology

Earned a Bachelor of Science in Biology from California State University, Fullerton. This degree provided a strong scientific foundation in biological sciences.