At the Office of the Public Guardian, I process Lasting Powers of Attorney applications in a high-volume operation. I verify application details against supporting documents and maintain statutory registers and internal databases.
I organise confidential physical and digital records, from scanning and filing to secure dispatch. I also prepare Excel spreadsheets and operational reports to help colleagues and management monitor workloads.
At Firstsource Solutions, I investigated suspicious transactions for customers of RBS, Nationwide and Halifax. I reviewed information across multiple systems, recorded case details and supported appropriate action.
I also supported vulnerable customers by explaining complex situations and guiding them through next steps, while protecting sensitive information and following security procedures.
