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Hossam Hassan

@hossamhassan2

Data Analyst at Teleperformance, monitoring operational KPIs and building sales, health-risk, and product analysis dashboards.

Egypt

Message

At Teleperformance, I monitor operational KPIs including AHT, CSAT, SLA, absenteeism, and quality, and prepare performance updates to support data-driven decisions. I also coach team members in my current role as Operations Supervisor.

In my data analysis projects, I cleaned and analyzed sales, health-risk, and Amazon product data using Excel Power Query and SQL Server. I presented findings through interactive Excel visualizations and Power BI reports and dashboards.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Teleperformance

Oct 2025 - Present (1 year)

Monitor and analyze operational KPIs including AHT, CSAT, SLA, absenteeism, and quality to identify performance trends and improvement opportunities. Prepare performance updates, coach team members, and support data-driven operational decisions.

KPI Monitoring Data Analysis performance reporting Coaching Operational Reporting

Customer Service Representative

Teleperformance

Dec 2024 - Sep 2025 (9 months)

Handled customer inquiries, resolved issues, and managed escalations while maintaining service quality. Maintained accurate records and analyzed customer feedback to support process improvements.

Customer Service Problem Solving Communication Skills Operational Reporting Data Analysis