Oluwatosin Oludare
@oluwatosinoludare
I resolve customer issues and improve retention across support channels.
ZimbabweWhat I'm looking for
At Wasche Point Laundry, I maintain CSAT above 95%, resolve more than 15 enquiries and complaints weekly, and helped reduce delivery delays by 15% through close coordination with operations. I was promoted to Customer Relations Officer within six months for consistently exceeding service expectations.
I've supported customers across walk-in, phone, email, and digital channels, guided onboarding, processed cash, POS, and digital payments with zero reconciliation errors, and maintained accurate CRM records. I'm focused on creating smooth customer experiences that strengthen loyalty and support business growth.
Experience
Work history, roles, and key accomplishments
Customer Relations Officer
Wasche Point Laundry
Oct 2025 - Present (11 months)
Maintain a customer satisfaction (CSAT) score above 95% by delivering timely, customer-focused support. Resolve more than 15 customer enquiries and complaints each week, helping improve retention and customer loyalty.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Technology, Forestry and Wood Technology
2017 - 2024
Pursued a Bachelor of Technology in Forestry and Wood Technology, gaining knowledge in sustainable forest management and wood science.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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