Oluwaseun Olusola
@oluwaseunolusola1
Customer Support Representative at Airtel Nigeria, rated 10/10 in customer NPS survey results.
NigeriaWhat I'm looking for
At Airtel Nigeria, I resolve customer requests, handle complaints, and follow up on CRM tickets until each case is properly closed. I use independent judgment for unusual cases and provide clear written details when escalating complex or technical issues.
I was rated 10/10 in Airtel’s customer NPS survey results. I also complete KYC verification and onboarding, guide customers through products and account processes, and support retention through complaint resolution and follow-through.
Before Airtel, I responded to insurance enquiries and resolved complaints as a Client Support Officer at Law Union & Rock Insurance Plc. I’m seeking a remote, chat- and email-based Customer Support role.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Airtel Nigeria
Jan 2020 - Present (6 years 9 months)
Resolve routine customer requests independently, log issues as CRM tickets, and follow up until each case is properly closed. Rated 10/10 in Airtel's customer NPS survey results for tone and quality of service.
Client Support Officer
Law Union & Rock Insurance Plc
Mar 2018 - Dec 2019 (1 year 9 months)
Responded to customer enquiries about insurance products and services, handled and resolved complaints professionally, and assisted with documentation and administrative tasks.
Agricultural Science Teacher
Govt. Girls’ Day Secondary School, Bauchi
May 2016 - Apr 2017 (11 months)
Delivered classroom instruction and provided administrative support during National Youth Service.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Master of Science, Social Work
Pursuing a Master of Science in Social Work, currently in progress.
Lagos State Polytechnic
Higher National Diploma, Animal Production Technology
Completed a Higher National Diploma in Animal Production Technology.
Yaba College of Technology
Ordinary National Diploma, Agricultural Technology
Completed an Ordinary National Diploma in Agricultural Technology.
Customer Service Management
Customer Service Management, Customer Service
Earned a certification in Customer Service Management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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