Open to opportunities

Oluwaseun Ademola

@oluwaseunademola

Digital health nurse and support specialist focused on care coordination, telehealth communication, and compliant documentation.

Nigeria

Message

What I'm looking for

I’m looking to support patients remotely and in HMO workflows—handling triage, benefits verification, and accurate EHR documentation—while improving inquiry resolution times through empathetic communication and tight provider coordination.

I’m a Digital Health Support Specialist and Registered Nurse with progressive experience across healthcare operations, patient support, care coordination, and clinical auditing in HMO, telehealth, and school health environments.

I drive measurable improvements—improving patient inquiry resolution time by approximately 50% and sustaining over 98% documentation accuracy—by combining proactive coordination with clear, empathetic communication.

In my current role, I conduct high-volume follow-up calls, verify services received at partner hospitals, address patient concerns, document feedback and service gaps, and supervise onboarding to ensure consistent call and verification standards.

Previously, I audited medical records and claims for accuracy and compliance, identified discrepancies to reduce risk of fraud and overbilling, and strengthened school health workflows through early symptom identification, recordkeeping, and health education.

Experience

Work history, roles, and key accomplishments

Current

Care Check Nurse

Current

Axa Mansard Hmo

Apr 2025 - Present (1 year)

Conduct follow-up calls with 30+ HMO enrollees daily to assess health status, provide care guidance, and ensure continuity of care. Verify partner-hospital services, coordinate with providers to resolve issues, and maintain accurate documentation while supervising onboarding and performance feedback for new care check nurses.

Care Coordination Provider Service Verification Onboarding

Auditing Nurse

Axa Mansard Hmo

Dec 2024 - Mar 2025 (3 months)

Audited medical records and provider service reports to ensure accuracy, completeness, and compliance with HMO policies. Reviewed diagnoses, treatments, and billing claims, identified discrepancies to prevent fraud and overbilling, and maintained audit logs to support continuous quality improvement.

Medical Record Review Claims Support Audit Logs Quality Improvement Regulatory Compliance

School Nurse / Head of Nurses

Mictech International School

Jan 2024 - Nov 2024 (10 months)

Provided frontline health support to preschool and primary pupils through daily health assessments, first-line care, and early symptom identification. Documented health records and incident reports, coordinated with parents and staff on student medical needs, and led health education and school-wide wellness protocol implementation.

Incident Reports Patient Education Parent And Staff Coordination Wellness Protocol Implementation Team Leadership