Open to opportunities

Oluwasanya Oluwatoyin

@oluwasanyaoluwatoyin

Message

I streamline executive operations and deliver empathetic customer support for remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can support executives or customers, improve workflows through SOPs, manage operations efficiently, and build trusted client relationships through clear communication and proactive problem-solving.

At Novacrust, I provide clear, empathetic customer support across chat, email, and social media, resolving account, payment, and transaction issues while documenting outcomes in CRM and ticketing systems.

I've supported executives and international operations at Life Gate Company and Assurance Agency Organization, coordinating travel, calendars, stakeholder meetings, sensitive communications, project timelines, and virtual appointments across time zones.

I also manage client relations and digital community engagement for Light of Life Nursery & Primary School, creating content, responding to stakeholders, and helping maintain clear, professional communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Novacrust

Nov 2025 - Present (11 months)

Responds to customer inquiries via chat, email, and social media, troubleshooting account and payment issues. Maintains records in CRM systems and creates support resources.

Customer Support CRM Troubleshooting Documentation

Current

Virtual Assistant & Client Relations

Current

Light of Life Nursery & Primary School

Jan 2024 - Present (2 years 9 months)

Manages community engagement by overseeing digital responses and provides professional support within a school setting. Develops and schedules content to showcase school events.

Community Engagement Content Scheduling Social Media Management

Office Assistant

Assurance Agency Organization

Jan 2023 - Jan 2025 (2 years)

Streamlined workflows by creating SOPs, managed email communication, and coordinated travel and appointments. Monitored project timelines and supported administrative goals.

Project Management SOP Development Email Management Travel Coordination Project Monitoring Administrative Support

Executive Assistant

Life Gate Company

Jan 2023 - Jan 2024 (1 year)

Served as primary point of contact for executives, managing sensitive communications and confidential information. Led planning and execution of key projects and organized executive logistics.

Project Planning Event Coordination Executive Support Confidentiality Project Management Event Planning Travel Coordination