Oluwagbemiga Ibijura
@oluwagbemigaibijura
Results-driven professional skilled in sales and customer service.
NigeriaWhat I'm looking for
I am a results-driven professional with a strong background in sales, customer service, and help desk management. My experience includes developing strategic sales approaches that have successfully increased revenue and customer retention. I am passionate about assessing client needs and providing tailored solutions to enhance customer satisfaction and operational efficiency.
Throughout my career, I have built strong relationships with clients, ensuring long-term partnerships and maintaining detailed sales reports for business insights. My role as a Help Desk Manager allowed me to lead a team in delivering high-quality customer support, streamlining processes, and implementing customer feedback strategies to improve service delivery.
I am committed to continuous professional growth and innovation, and I am eager to leverage my skills in data analysis, problem-solving, and cybersecurity in new opportunities.
Experience
Work history, roles, and key accomplishments
Sales Representative
Traffic Solution Alliance and Safety Afrique Ltd (TRASOLA)
Jan 2024 - Mar 2024 (2 months)
Developed strategic sales approaches to increase revenue and customer retention. Provided tailored solutions to meet clients' logistics and transportation needs while conducting market research to identify emerging trends. Built strong relationships with clients to ensure long-term partnerships.
Customer Service Representative
High Definition Academy
May 2018 - Nov 2018 (6 months)
Assisted customers with inquiries and service requests while providing product information. Maintained accurate records of customer interactions and contributed to customer retention by offering tailored solutions.
Help Desk Manager
Royal Palms Hotels
Apr 2017 - Mar 2018 (11 months)
Led a team in delivering high-quality customer support and troubleshooting. Streamlined internal processes to improve service delivery and implemented customer feedback strategies to enhance overall satisfaction.
Education
Degrees, certifications, and relevant coursework
FAFederal University of Agriculture, Abeokuta
Bachelor of Science, Zoology
2018 - 2023
Christ the Kings College, Ado Ekiti
Secondary School Certificate, Secondary Education
2010 - 2016
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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