Open to opportunities

Oluwabusayomi Christianah

@oluwabusayomichristi

Customer Service Specialist at EmpowerHer Remotely who handled 100+ customer emails daily and resolved enquiries within SLA timelines.

Nigeria

Message

What I'm looking for

I'm interested in customer experience, customer relationship management, remote customer support, virtual assistance, and business operations.

At EmpowerHer Remotely, I handled 100+ customer and client emails daily and supported users with questions about services and remote job opportunities. I resolved routine enquiries within 5–10 minutes and complex requests within 30–60 minutes.

I used CRM and help desk tools to prioritise tickets, track cases, escalate complex issues, and coordinate timely resolutions within SLAs. I also maintained accurate records of enquiries, complaints, correspondence, and outcomes.

At Primesphere Consults & Solutions, I responded to questions about company services, resolved customer issues, and followed up on outstanding requests. I also tracked enquiries and maintained records to support customer service activities.

At R-Jolad Multispecialist Hospital, I handled patient and visitor enquiries about hospital services, appointments, and procedures. I supported appointment scheduling and follow-ups, addressed concerns and complaints, and escalated complex issues to the appropriate departments.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

EmpowerHer Remotely

Jun 2025 - Oct 2026 (1 year 4 months)

Managed 100+ customer and client email communications daily, resolving routine enquiries within 5–10 minutes and complex requests within 30–60 minutes. Handled support tickets using CRM and help desk tools, prioritized enquiries, escalated complex issues, and coordinated timely resolutions in line with SLAs.

Customer Service Representative

Primesphere Consults & Solutions

Sep 2024 - Jun 2025 (9 months)

Managed customer enquiries by providing timely, professional responses about the company's services. Resolved customer issues by identifying concerns, providing practical solutions, and following up on outstanding requests to ensure a positive service experience.

Customer Support Enquiry Resolution Complaint Handling Follow up Record keeping Stakeholder Communication Tourism Knowledge Booking Management Client Relations Data Logging Communication Skills

Customer Service Specialist

R-Jolad Multispecialist Hospital

Jan 2020 - Dec 2020 (11 months)

Handled patient and visitor enquiries in person and through phone calls, providing clear information about hospital services, appointments, and general procedures. Supported appointment scheduling and patient follow-ups, and addressed patient concerns with professionalism and empathy.