oluoch david
@oluochdavid
Quality assurance professional with strong customer service and data skills.
KenyaWhat I'm looking for
I am a dedicated quality assurance professional with hands-on experience reviewing specifications, developing and executing test plans, and coordinating QA activities to ensure product quality and process improvement.
Previously I worked in customer care where I resolved inquiries professionally, mentored junior staff, and maintained detailed interaction records, demonstrating strong communication and leadership.
I have also held roles in data entry and field data collection, where I ensured data accuracy through verification and careful database management, and in teaching where I developed lesson plans and supported student progress.
I am goal-oriented, proficient in computer applications, and eager to leverage my QA, data, and customer service experience to contribute meaningfully while continuing to learn evolving technologies.
Experience
Work history, roles, and key accomplishments
SAQuality Assurance Specialist
Samasource
Jun 2021 - Jun 2025 (4 years)
Developed and executed detailed test plans, reviewed quality specifications and technical design documents, and coordinated QA activities that improved defect tracking and reporting processes over a four-year period.
Customer Care Representative
Techno Brain BPO ITES Ltd
May 2018 - May 2021 (3 years)
Responded to customer inquiries, resolved issues and logged complaints, maintained interaction records, and led and mentored junior representatives to improve service quality.
Data Clerk
For Children’s Sake Initiative Association
Feb 2018 - May 2018 (3 months)
Collected, verified and entered field data into internal databases, conducted home visits and parent sensitization, and ensured data accuracy through verification processes.
Primary School Teacher
Carona Vision Education Centre
Feb 2017 - Jan 2018 (11 months)
Prepared and implemented lesson plans, taught and monitored primary students, conducted counseling sessions, and tracked academic progress to improve student outcomes.
Education
Degrees, certifications, and relevant coursework
Samasource
Certificate in Internet Research & Image Annotation, Digital Literacy / Image Annotation
2017 - 2017
Completed Digital Basics Training covering digital literacy, web research, and image annotation in May 2017.
Vusha Youth Empowerment Program
Certificate in Computer Programming, Computer Programming
2016 - 2016
Completed a computer programming certificate program covering Cisco IT Essentials, online work, financial literacy, and entrepreneurship from Sept to Dec 2016.
Shining Hope for Communities
Employability Training Certificate, Employability Training
2016 - 2016
Completed Employability Training in May 2016 covering financial literacy, communication, and job search skills.
Raliew Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2011 - 2015
Completed secondary education and attained the Kenya Certificate of Secondary Education (KCSE) in 2015.
Shadrack Kimalel Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
2004 - 2010
Completed primary education and attained the Kenya Certificate of Primary Education (KCPE) in 2010.
Availability
Location
KenyaAuthorized to work in
Job categories
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