olufemi Adegboyega
@olufemiadegboyega
Customer support representative at iClosed, guiding users through account issues, troubleshooting, and follow-up across chat and email.
NigeriaWhat I'm looking for
As a Freelance Customer Support Contractor, I handle live chat and email inquiries, troubleshoot user issues, and follow up to support resolution. I verify accounts and transactions using CRM and admin tools, while keeping case notes, tags, and status updates accurate.
I’ve coordinated follow-ups and case closures across time zones, maintained shift handoffs, and tracked backlog status and resolution metrics in Google Sheets and Excel. My support work also includes scheduling and stakeholder coordination.
At Flock.io, I supported users through Slack and email, documented requests, and helped de-escalate disputes. At MetaNanos, I handled account and access queries and shared recurring product pain points for process improvement.
Earlier, I resolved inquiries for a 50,000+ member community at Parasail Network. I’m developing my voice and video support capabilities, and I’m ready to support iClosed customers with clear explanations, accurate records, and follow-through.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support Contractor
Self Employed
Jan 2024 - Present (2 years 9 months)
Handled high-volume real-time customer inquiries via live chat and email, providing troubleshooting and empathetic follow-up. Maintained accurate case notes, tags, and status updates using CRM and admin tools.
Data Entry (Freelance)
Prolific Platform
Completed structured data entry tasks, verifying accuracy and consistency.
Community Manager
MetaNanos
Jun 2023 - Dec 2023 (6 months)
Directed user communication and support logistics for an Austria-based project, handling account-related queries and access issues. Coordinated cross-border communication and delivered timely support across time zones.
Community Manager
Flock.io
Jan 2023 - May 2023 (4 months)
Managed frontline support via Slack and email for a UK platform, processing high volumes of real-time requests. Maintained accurate documentation and records under pressure and mediated disputes with structured de-escalation.
Community Engagement Specialist
Parasail Network
Jan 2022 - Dec 2022 (11 months)
Resolved high-volume real-time inquiries for a 50,000+ member community across Telegram and Discord. De-escalated disputes quickly and guided users to correct resources while protecting brand trust.
Digital / Affiliate Marketer
Self Employed
Jan 2020 - Jan 2022 (2 years)
Produced video content using CapCut, Premiere Pro, Canva, and Vivacut for product promotions. Managed digital campaigns and tracked performance across affiliate channels.
Supported marketing campaigns and customer-facing promotions for a major bank. Assisted with lead generation and promotional outreach while maintaining customer-facing records.
Community Health Worker
Ijebu Ode Local Government
Jan 2009 - Jan 2013 (4 years)
Delivered community health education to a combined reach of 5,000 people across Ogun State. Verified and recorded immunization doses and household details, maintaining accurate tallies and handling confidential records.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Arts, Marketing and Communication
2013 - 2018
Pursued a Bachelor of Arts in Marketing and Communication from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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