Oludolapo Chukwu

I am a customer-service focused banking professional with hands-on experience in card payment systems, fraud mitigation, cash management, and ATM operations. I combine strong communication, interpersonal skills, and attention to detail to deliver reliable service in high-volume banking environments.

At Polaris Bank, I train staff, manage ATM operations and reconciliations, and support high-net-worth clients while ensuring compliance with cash-control procedures. I verify daily balances, monitor inter-branch cash movements, and oversee ATM GL reconciliation to maintain operational integrity.

Previously at Zenith International Bank I specialized in card support and fraud analysis, troubleshooting prepaid, corporate and premium card issues, logging and resolving disputes, and working with networks like Mastercard and Visa to manage fraud. I consistently achieved full logging of reported disputes and analyzed a large portion of dispute cases for resolution.

I bring project coordination experience, having partnered with external bodies such as Mastercard, and a commitment to mentoring new employees to promote compliance and efficient service delivery. I seek roles where I can leverage my technical card knowledge, risk awareness, and customer relationship strengths to improve operations and customer trust.