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Olorunoje Mariam

@olorunojemariam

Customer Support Agent at Oracle handling service requests, implementing fixes, and making outbound calls to potential leads.

Nigeria

Message

At Oracle, I handle open service requests, implement fixes, and document cases for escalation. I also execute tasks such as running scripts and make outbound calls to potential leads.

As a Customer Care Representative at JustinTime Healthcare, I handled inbound and outbound calls, provided information, and resolved customer issues. I collaborated with cross-functional teams on resolutions and service improvement.

I focus on customer retention and customer-focused solutions, drawing on experience with Salesforce, Zoho, Google Space, and Microsoft Space.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Oracle

Apr 2024 - Present (2 years 6 months)

Handles open requests, implements fixes, and documents cases for escalation. Performs implementation tasks such as executing scripts and makes outbound calls to potential leads for revenue generation.

Inbound Calls Outbound Calls Troubleshooting Salesforce Zoho Microsoft Office Google Workspace Customer Relationship Management Escalation Management

Customer Care Representative

JustinTime Healthcare

Nov 2022 - Mar 2024 (1 year 4 months)

Provided exceptional customer support on every phone call, handling inbound and outbound calls for clients. Provided information and resolved issues in a friendly manner while collaborating across functional teams to drive resolution and continuous service improvement.

Inbound Calls Outbound Calls Customer Support Communication Skills Teamwork Problem Solving