Olofinlade Olamiji
@olofinladeolamiji
I resolve high-volume technical support issues across live chat, email, and helpdesk platforms.
NigeriaWhat I'm looking for
I'm currently resolving 80+ customer inquiries daily at Global Virtual Connect through Zendesk and Intercom, maintaining a 98.5% CSAT rating while providing clear technical guidance.
Previously at Proline Digital Solutions, I supported web and mobile application users through live chat and ticketing. I developed SOP response templates that reduced average handling time by 25% while maintaining high-quality written communication.
At Ado-Ekiti Tech & Business Hub, I managed front-office workflows for 15+ corporate tenants and served as a primary contact for technical and administrative questions.
I'm motivated by patient problem-solving, user education, and helping people confidently navigate technology in remote, distributed environments.
Experience
Work history, roles, and key accomplishments
Senior Remote Customer Support & Executive Virtual Assistant
Global Virtual Connect
Jan 2025 - Present (1 year 7 months)
Resolves 80+ customer support inquiries daily via Zendesk and Intercom, maintaining a 98.5% CSAT rating. Manages executive workflows and communications across global time zones.
Customer Service & Administrative Lead
Ado-Ekiti Tech & Business Hub
Feb 2024 - Dec 2024 (10 months)
Oversaw front-office workflows for 15+ corporate tenants, serving as the primary point of contact for technical and administrative inquiries. Coordinated business development seminars.
Customer Support Representative (Omnichannel & Live Chat Specialist)
Proline Digital Solutions
Jan 2023 - Jan 2024 (1 year)
Delivered high-speed technical chat and ticket support for web and mobile application users. Developed SOP response templates that reduced average handling time by 25%.
Education
Degrees, certifications, and relevant coursework
Rufus Giwa Polytechnic
Higher National Diploma, General Studies
Higher National Diploma (HND) from Rufus Giwa Polytechnic, Owo, Ondo State, completed in 2024.
Rufus Giwa Polytechnic
National Diploma, General Studies
National Diploma (ND) from Rufus Giwa Polytechnic, Owo, Ondo State, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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