Olivia Snowder

I’ve spent 15+ years across SaaS and healthcare, stepping in where “the way things are” created gaps—and turning that friction into measurable progress. I operate with a simple standard: always leave it better than you found it, professionally and personally.

I specialize in platform-agnostic optimization and cross-functional execution, translating technical complexity into end-user clarity with executive-level stakeholder buy-in. Most recently, I broke through 8+ months of stalled migration work, completing three full parallel testing cycles in under 3 weeks and retaining at-risk accounts across healthcare, manufacturing, financial services, and professional services.

I build the systems that make good service repeatable: from designing a CSAT program from scratch to redesigning onboarding with CRM integration to eliminate manual data transfer. In budget-constrained environments, I’ve still delivered automations, consistent team coverage, and continuous service improvement with phased roadmaps already in motion.

I’ve also led service operations and compliance initiatives with tangible results—eliminating 94% of operational backlog in 12 months using Lean Six Sigma, increasing customer satisfaction by 17%, and rebuilding ACA service delivery with near-immediate adoption and reduced filing errors. I’m equally comfortable coaching teams (45–55 specialists) and solving complex, high-impact client issues end-to-end.