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Olivia Paulo

@oliviapaulo

Mortgage and protection consultant fluent in English, Portuguese, Spanish.

I am a dedicated mortgage and protection consultant with experience guiding clients through the full customer journey, from initial enquiry to completion, and delivering tailored advice for first-time buyers and expat mortgages.

At Countrywide I developed strong mortgage-market knowledge and Aviva training in protection products, maintaining high PRM status and doubling my case value while earning positive client reviews.

Now at Pillar Finance I continue to simplify complex products, build trust with diverse clients, and deliver reliable outcomes; I combine strong communication skills, meticulous attention to detail, and solid Microsoft Office proficiency to support excellent customer service.

Experience

Work history, roles, and key accomplishments

Current

Mortgage & Protection Consultant

Current

Pillar Finance

Aug 2025 - Present (4 months)

Guide clients through the mortgage customer journey, provide tailored advice on expat and domestic mortgages, and deliver protection recommendations that increase client trust and case value.

Expat Mortgages Customer Relationship Management Client Onboarding Microsoft Excel Communication

Mortgage & Protection Consultant

Countrywide

Sep 2023 - Jul 2025 (1 year 10 months)

Advised first-time buyers and other clients on mortgage and protection solutions, completed Aviva protection training, and maintained high PRM status while doubling case values and earning strong client reviews.

First Time Buyer Guidance Aviva Training PRM Case Management Client Relationship Management Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Langley Park School for Girls

GCSEs, General Secondary Education

Completed 9 GCSEs including Business (8), English Language (7), English Literature (9) and Maths (6); developed communication, essay writing, and business understanding applicable to client-focused roles.

Langley Park School for Girls

A-levels, Social Sciences / Languages

Activities and societies: Full CeMAP qualification

Completed A-levels in Psychology (A), Sociology (A*), and Spanish (A); strengthened critical thinking, empathy, and presentation skills relevant to international client-facing roles.