Open to opportunities

Olivera Fišćan

@oliverafian

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Regulatory Affairs Specialist with expertise in technical consulting.

Serbia

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dedicated Regulatory Affairs Specialist with extensive experience in technical consulting and implementation analysis. Currently, I work at STADA, where I manage customer support requests and ensure efficient resolution of regulatory operations. My role involves troubleshooting system errors, documenting resolutions, and collaborating with software development teams to enhance user experience.

Previously, I served as a Technical Consultant at NCR, where I created project plans for POS system deployments and provided technical support to clients. My entrepreneurial experience as an IT Manager at FISOLINET allowed me to bridge the gap between development teams and stakeholders, ensuring successful project implementation and infrastructure management.

With a Bachelor’s Degree in Information Technology and E-Business, I possess strong organizational skills and a commitment to fostering collaboration. I am passionate about leveraging technology to improve processes and enhance user satisfaction, and I continuously seek opportunities for professional growth and development.

Experience

Work history, roles, and key accomplishments

Current

Regulatory Affairs Specialist

Current

STADA

Aug 2022 - Present (2 years 10 months)

As a Regulatory Affairs Specialist at STADA, I manage customer support requests related to regulatory operations, troubleshoot system errors, and assist the software development team with testing. My role emphasizes effective communication and documentation to ensure timely resolution of issues.

Regulatory Customer Support Troubleshooting Documentation Software Testing Communication Ticketing Systems User Training

Technical Consultant & Implementation Analyst

NCR

Sep 2020 - Aug 2022 (1 year 11 months)

In my role at NCR, I created and maintained project plans for POS system installations, provided technical support, and ensured quality assurance. I worked closely with clients to understand their needs and facilitated effective communication between teams.

Project Management Technical Support Quality Assurance Data Analysis MS Office Client Communication Systems Training

IT Manager

FISOLINET

Nov 2012 - Jul 2020 (7 years 8 months)

As an IT Manager and entrepreneur, I analyzed business requirements and facilitated communication between development teams and stakeholders. I contributed to project planning and implementation while managing infrastructure systems.

Business Analysis Project Planning Stakeholder Management Infrastructure Management Facilitation Systems Technical Support Implementation

IT Assistant

ALISOFT

Jul 2008 - Nov 2015 (7 years 4 months)

In my role as an IT Assistant at ALISOFT, I planned and implemented computer networks, informed about legal changes, and set up servers and email clients. My work ensured efficient data processing and compliance with regulations.

Network Data Processing Compliance Technical Support Email Legal Compliance

Education

Degrees, certifications, and relevant coursework

University of Belgrade

Bachelor's Degree, Information Technology and E-Business

2005 - 2009

Bachelor's Degree in Information Technology and E-Business, focusing on the integration of technology and business practices to enhance operational efficiency and customer engagement.