Open to opportunities

OLGA APONDI

@olgaapondi

Senior account and onboarding specialist delivering compliant fintech onboarding across SaaS, banking partners, and financial platforms.

Zimbabwe

Message

What I'm looking for

I’m looking for a fintech-focused role where I can own compliant, high-volume onboarding end-to-end, collaborate across teams, and continuously improve workflows—so clients experience faster, accurate activation with strong audit readiness.

I’m a detail-oriented operations and onboarding professional with 4+ years of experience in fintech and digital services, owning end-to-end client onboarding from documentation verification to activation readiness. In my roles, I ensure compliance with internal and partner requirements, lead cross-functional coordination, and manage high-volume onboarding workflows without losing accuracy.

I’m at my best when I can streamline processes—improving onboarding efficiency by reducing documentation delays, strengthening audit readiness through meticulous review, and building onboarding workflows and tracking systems for better visibility. I also bring strong partner-facing experience, guiding clients through timelines and issue resolution while coordinating with partner banks and fintech infrastructure providers to ensure accurate, seamless setups.

Experience

Work history, roles, and key accomplishments

Senior Account Manager

Kwara

Jun 2024 - Nov 2025 (1 year 5 months)

Managed end-to-end client onboarding onto Kwara’s SaaS platform, ensuring accurate setup, data integrity, and compliance with internal standards. Coordinated documentation verification and partner fintech onboarding (Cellulant) with Product, Operations, and Support teams while building tracking workflows to reduce onboarding delays.

Client Onboarding Documentation Review KYC Compliance Case Management Stakeholder Management SaaS Onboarding Cross Functional Collaboration

Business Development Associate

Lotus

Jun 2023 - Jun 2024 (1 year)

Handled client onboarding across internal systems and partner banking (Choice Bank), ensuring compliance with banking and regulatory requirements. Collected, reviewed, and validated documentation, coordinated with partner teams to resolve onboarding issues, and maintained audit-ready records.

Client Onboarding Validation Regulatory Compliance Audit Readiness

Loan Officer & Biz Dev Spec

4G Capital

Dec 2021 - May 2023 (1 year 5 months)

Onboarded new loan clients by collecting and verifying financial and identification documents according to internal policies. Performed preliminary risk and compliance checks prior to disbursement and maintained complete, audit-friendly client records.

Client Onboarding Risk & Compliance Record Management Audit Readiness Attention To Detail

Business Development Associate

Pixova Digital Agency

Jan 2021 - Dec 2021 (11 months)

Onboarded clients onto digital platforms, ensuring correct setup and smooth transition into active usage. Coordinated across internal teams and maintained onboarding documentation while tracking client progress through onboarding stages.

Client Onboarding Cross Functional Collaboration Case Management