At Conscious Citizen, I analyzed system logs and API responses to turn technical inquiries into accurate, reproducible JIRA bug reports. I helped accelerate Tier 2 escalations, reached 98% SLA compliance, and reduced complaints about core functionality by 15% through collaboration with product development.
As a freelance digital artist and solo business owner, I’ve managed the full B2C client lifecycle for a US-based audience, from consultation and requirements gathering through delivery and dispute resolution.
I also created self-service FAQ documentation that made licensing and workflow terms accessible in English. With a B.S. in Computer Science and Engineering, I quickly understand software architecture, databases, and internal tools to troubleshoot effectively.
