olede success chimeremeze
@oledesuccesschimerem
Virtual Assistant and Customer Support Specialist who handled 50+ daily inquiries at BBCC Ventures.
NigeriaWhat I'm looking for
At BBCC Ventures, I responded to more than 50 customer inquiries daily through WhatsApp Business, explaining products and services and tracking follow-ups to support order completion.
At Ekechez Microfinance Bank, I handled customer questions about account setups and balances, updated customer records, and coordinated with internal departments on escalations.
At Grace Hospital, I prepared documents, organized digital records, managed email correspondence and scheduling logs, and supported operational tracking with data entry and online research. I have a background in Mechatronics Engineering and completed Virtual Assistant Training Intensive.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Ekechez Microfinance Bank
Jan 2025 - Present (1 year 9 months)
Managed high-volume customer inquiries regarding account setups and balances, maintaining a polite, professional demeanor that enhanced client retention. Streamlined administrative data logging, ensuring accurate, secure updates to customer records and database files with 100% compliance.
WhatsApp Customer Support Specialist
BBCC Ventures
Jan 2024 - Present (2 years 9 months)
Served as the primary point of contact on WhatsApp Business, responding to over 50+ customer inquiries daily with clear product and service explanations. Tracked customer requests and follow-ups systematically, which improved order completion rates and minimized communication drop-offs.
Virtual Assistant
Grace Hospital
Jan 2023 - Present (3 years 9 months)
Provided comprehensive administrative support to medical administrative teams, preparing critical documents and organizing digital patient/administrative records. Handled email correspondence and daily scheduling logs, minimizing calendar overlaps and ensuring timely team responses.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Mechatronics Engineering
2018 - 2022
Pursued a Higher National Diploma in Mechatronics Engineering, gaining a strong foundation in engineering principles and technical problem-solving.
Online
Virtual Assistant Training Intensive, Virtual Assistance
Completed a Virtual Assistant Training Intensive online, covering essential skills for remote administrative support.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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