At GRACEFUL CLEANERS / ERIC AND MOM LLC, I make executive decisions and run day-to-day operations. I set priorities, manage pricing and vendor relationships, and coordinate 12–15 staff and subcontractors across assignments for 40+ active clients.
I reported 20–30% year-over-year revenue growth and sustained 90%+ client retention. I also oversee scheduling, training, service quality reviews, and follow-up for 30+ service jobs each month.
At UNIVERSAL HEALTHCARE, I managed a caseload of 75+ clients and coordinated with providers, therapists, social workers, and families. Across my operations and administrative work, I’ve supported compliance and audit readiness, tracked deadlines, and used Claude, ChatGPT, and Microsoft Copilot to help with documentation and communications.

