Olamide Babalola

Acted as the link between the event planner, couples and guests, ensuring important event details were communicated accurately and on time. Followed up with guests, confirmed payments, and flagged late payments to the planner.

Managed all communication between clients and the brand across multiple platforms. Sourced suppliers and vendors and coordinated logistics.

Handled daily administrative tasks including scheduling, record-keeping, and organizing operations for efficiency. Tracked customer requests and coordinated communication to ensure timely resolution.

Managed the creative director's calendar and operational priorities. Oversaw internal and external communication and tracked production timelines and key business deliverables.

Processed 100+ customer transactions on POS systems with high accuracy, resolved customer enquiries and complaints, and maintained accurate financial records.

Coordinated guest check-ins, check-outs, and reservations, and handled calls and emails between guests and hotel departments.

Completed customer service skills training, focusing on client interaction and support best practices.

Pursued a Bachelor of Science in Hotel and Hospitality Management, gaining knowledge in hospitality operations and management.

Completed soft skills training, enhancing professional communication and workplace effectiveness.