Ola Lamina

Provided superior customer service, managed merchandising and stock rotation to maintain product quality, and performed opening/closing and housekeeping tasks to support store operations.

Assisted customers with loading purchases, maintained lot cleanliness and safety, and managed cart availability to enhance the customer shopping experience.

Served as first point of contact for commercial school enquiries, completed customer documentation, and managed pricing and bookings using Microsoft Office.

Processed customer orders, prepared and packaged deli products, restocked displays based on expiry, and maintained sanitation of deli equipment and surfaces.

Prepared technical-commercial proposals and business cases, developed sales strategies that achieved a 52.9% closing rate and generated approximately $0.5M in revenue, and coordinated project milestones.

Estimated project costs and schedules, defined project scope and strategy with stakeholders, and coordinated multidisciplinary engineering documentation to deliver solutions.

Responded to client enquiries, scheduled lectures improving efficiency by 5%, and compiled departmental contact information into accessible spreadsheets for administrative use.

Completed a Bachelor of Engineering in Aerospace (Co-op) through the Department of Mechanical and Aerospace Engineering, including cooperative work terms and applied engineering coursework.