At Indigo Books & Music, I handled online billing support for payments, refunds, price adjustments, discounts, fee waivers, and order issues across email and chat. I investigated discrepancies, managed account updates and credits in CRM systems, and partnered with fulfilment, finance, and technical support teams on complex cases.
Previously at Wix, I supported users across chat, tickets, and calls, troubleshooting technical and account issues while sharing customer insights with Product, R&D, and Business teams. I bring experience in high-volume remote support, customer de-escalation, billing dispute resolution, and communication in English, Ukrainian, Russian, and intermediate Spanish.
