Okporuanefe Mercy
@okporuanefemercy
Sales supervisor and customer service professional seeking Supermarket Manager role to boost sales and customer loyalty.
What I'm looking for
I’m a results-oriented professional with a degree in Political Science Education and hands-on experience across retail operations, customer care, and digital engagement. I focus on clear communication, operational discipline, and service quality to drive better customer experiences.
As a Sales Supervisor at Sportworld, I supervised retail operations, led a team to meet daily and monthly sales targets, and used upselling and product promotion to improve performance. I also handled customer complaints promptly, maintained merchandising standards, and kept stock organized to support smooth store activity.
I’ve also built strong customer-facing and digital skills as a Customer Care Representative at Vita Fruity and as an Online Platform Manager for Bistro Restaurant, managing online orders and customer interactions through social media. Now, I’m seeking a Supermarket Manager position at Safari Warri to apply my leadership, communication, and operational expertise to improve sales performance and customer loyalty.
Experience
Work history, roles, and key accomplishments
Sales Supervisor
Sportworld
Jan 2024 - Present (2 years 8 months)
Supervised retail operations to ensure smooth store activity. Led a team to meet daily and monthly sales targets through upselling and product promotion.
Customer Care Representative
Vita Fruity
Jan 2023 - Present (3 years 8 months)
Provided customer care by attending to inquiries and resolving issues. Promoted customer loyalty through professional communication, follow-ups, and product education.
Secretary
Timothy Technology Enterprises
Jan 2023 - Present (3 years 8 months)
Performed administrative support including documentation and record-keeping. Supported day-to-day operations in a busy office environment.
Online Platform Manager
Bistro Restaurant
Jan 2023 - Present (3 years 8 months)
Managed online orders and handled customer interactions via social media platforms. Promoted the brand’s digital presence and supported marketing campaigns.
Education
Degrees, certifications, and relevant coursework
Delta State University, Abraka
Bachelor of Science in Education, Political Science Education
Earned a B.Sc. (Ed) in Political Science Education at Delta State University (Abraka), graduating in 2022.
Delta State University, Abraka
Diploma in Public Administration, Public Administration
Completed a Diploma in Public Administration at Delta State University (Abraka) in 2018.
Erhimu Secondary School, Abraka
SSCE (NECO), Secondary Education
Completed SSCE (NECO) at Erhimu Secondary School, Abraka, in 2016.
Erhimu Primary School, Abraka
First School Leaving Certificate, Primary Education
Completed the First School Leaving Certificate at Erhimu Primary School in 2009.
Availability
Location
Authorized to work in
Job categories
Skills
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