Okporuanefe Mercy

I’m a results-oriented professional with a degree in Political Science Education and hands-on experience across retail operations, customer care, and digital engagement. I focus on clear communication, operational discipline, and service quality to drive better customer experiences.

As a Sales Supervisor at Sportworld, I supervised retail operations, led a team to meet daily and monthly sales targets, and used upselling and product promotion to improve performance. I also handled customer complaints promptly, maintained merchandising standards, and kept stock organized to support smooth store activity.

I’ve also built strong customer-facing and digital skills as a Customer Care Representative at Vita Fruity and as an Online Platform Manager for Bistro Restaurant, managing online orders and customer interactions through social media. Now, I’m seeking a Supermarket Manager position at Safari Warri to apply my leadership, communication, and operational expertise to improve sales performance and customer loyalty.