At Sporty Internet Limited, I help customers with payments, account access, platform navigation, and betting rules across live chat, email, and phone. I use internal CRM tools to document interactions and follow up when needed.
I clarify platform features, promotions, and responsible gaming guidelines, and work with team leads to identify recurring issues and suggest operational improvements. My work includes maintaining above-target customer satisfaction, response time, and first-contact resolution KPIs.
At Lagos State Ministry of Agriculture, I assisted with aquaculture and environmental management programs. I collected and analyzed fisheries and water-quality data, contributed to community sensitization, and prepared reports and field summaries.
