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Ognjen Stojic

@ognjenstojic

I manage online communities and resolve customer requests across digital channels.

Serbia
Message

What I'm looking for

I'm looking for opportunities where I can support customers, manage online communities or operations, collaborate with teams, and continue growing professionally.

At Yettel, I respond to customer inquiries through digital channels, moderate social media conversations, and build relationships with the online user community. I previously handled customer support and complaints in the Business Content Center, coordinating with internal teams to resolve client requests efficiently.

Before Yettel, I led daily cinema operations at Cinestar Cinema, supervised cashiers, organized staff schedules, and maintained high-quality customer service. I bring experience across community management, operations, customer communication, and team leadership.

Experience

Work history, roles, and key accomplishments

YD
Current

Community Manager

Yettel Doo

Aug 2022 - Present (4 years 1 month)

Responding to customer inquiries and resolving their requests through digital channels. Monitoring and moderating comments and public brand mentions across social media.

Education

Degrees, certifications, and relevant coursework

TM

Technical School 23. maj

Biotechnology Technician, Biotechnology

Graduated as a Biotechnology Technician from Technical School 23. maj in 2018.

Tech stack

Software and tools used professionally

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