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Jevta PLK

@jevtaplk

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Social Media & Client Engagement Manager who drives community growth and measurable customer satisfaction.

Serbia

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What I'm looking for

I’m looking for a role where I can own client engagement and content strategy, use analytics to improve performance, and lead day-to-day operations—while collaborating closely with teams to deliver fast, high-quality customer outcomes.

I’m a Social Media & Client Engagement Manager who improves brand growth through content strategy, community engagement, and subscription-based digital profiles. I handle high-volume client interactions with personalized, fast communication, and I use CRM-style dashboards to manage conversations, VIP clients, and retention, loyalty, and upselling performance.

Across roles from Technical Support Representative/Backoffice Specialist to Administrative Assistant/Site Supervisor and Manager, I coordinate daily operations, creative direction, and client account planning while staying focused on analytics, engagement metrics, and performance insights. I’m comfortable troubleshooting complex issues, de-escalating active cases as an escalation point, training teams, and delivering reliable outcomes with clear customer records and strong time management.

Experience

Work history, roles, and key accomplishments

Social Media & Client Engagement Manager

ILTC Consulting Inc

Dec 2024 - Mar 2026 (1 year 3 months)

Managed subscription-based digital profiles by leading content strategy, community engagement, and brand growth. Handled VIP client engagement, upselling, retention, and used CRM-style dashboards to track performance and customer satisfaction.

Content Strategy Social Media Management Community Engagement Client Relationship Management Dashboards Upselling Retention Customer Satisfaction Performance Analytics

Administrative Assistant & Site Supervisor

Atlassian Dural D.o.o.

Nov 2015 - Sep 2021 (5 years 10 months)

Managed daily administrative operations, handled customer communication via email, and supported frontline inquiries using Zendesk. Scheduled site visits, delegated tasks, supervised on-site work to meet timelines, and recruited/managed private contractors for specialized jobs.

Administrative Operations Zendesk Customer Support Scheduling & Site Visits Team Leadership Contractor Management Time Management Strategic Thinking Interpersonal Communication

Technical Support Representative

Nautical Tecnhican Hyperoptic Ltd

Jan 2012 - Jan 2016 (4 years)

Provided fast, high-quality support across communication channels, resolving technical issues, billing inquiries, and administrative questions. Coordinated backoffice investigations and escalations, maintained accurate customer records, and trained new team members to support consistent case resolution.

Technical Support Troubleshooting Billing Support Back Office Escalations Live Channel Support Data Privacy