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Anastasija Vucic

@anastasijavucic

Community Manager and Customer Support Specialist who drives exceptional user experiences through fast, empathetic problem-solving.

Serbia

Message

What I'm looking for

I’m looking for a role where I can manage an online community and support users through live chat and email, solve problems fast, and help customers succeed—preferably in a fast-paced, organized team that values clear communication and high service quality.

I’m an experienced Community Manager and Customer Support Specialist known for strong communication skills and a proven track record of engaging users in online environments. I thrive in fast-paced settings, supporting customers through live chat, email correspondence, and community management while staying highly organized and solution-oriented.

Across roles including Coffee House Chain Manager, Real Estate Agent, and Customer Support Agent (English Language), I’ve led daily operations, improved service quality, and handled high-volume client interactions. I’m proactive about identifying user needs, resolving inquiries and technical or service issues quickly, and maintaining professional, reliable communication.

Experience

Work history, roles, and key accomplishments

Customer Support Agent (EN)

Mebit

Jan 2023 - Jan 2025 (2 years)

Provided English-language customer support, resolving inquiries and addressing technical or service-related issues. Managed high-volume communications via live chat and email while guiding users through platform navigation and troubleshooting.

Live Chat Support Email Support Technical Troubleshooting Professional communication

Real Estate Agent

Banja Nekretnine

Jan 2020 - Jan 2023 (3 years)

Facilitated property sales, purchases, and rentals by managing client communication, presentations, and viewings. Negotiated terms between buyers and sellers and drafted contracts and supporting legal documentation.

Real Estate Sales Negotiation Contract Drafting Client Communication Viewings Coordination Multitasking CRM Systems Online Platforms

Coffee House Chain Manager

Kafeterija Love and Brands

Jan 2015 - Jan 2020 (5 years)

Led team operations and daily coordination for a coffee house chain, ensuring consistent service quality and effective sales performance. Resolved customer complaints and maintained organized workflows across the business.

Team Leadership Sales Performance Customer Service Complaint Resolution Administrative Coordination Communication Organizational Skills