Open to opportunities

Anesa Turcalo

@anesaturcalo

Customer support and IT support professional at DDC Multilinguals, maintaining high Quality Assurance scores across Tier 1 and 2 support.

Bosnia and Herzegovina

Message

What I'm looking for

I’m looking for offline, asynchronous work that prioritizes deep focus and technical precision.

At DDC Multilinguals, I worked in IT and tech support, complaints management, and the escalations team. I also handled outbound calls, email, and import documentation.

I maintained high scores in Quality Assurance reassessments and specialized in Quality Assurance and offline review processes. I’m familiar with systems such as Zendesk and NICE.

As a freelancer, I translated between English and Bosnian and worked on content creation and social media management. I also created digital illustrations, graphic designs, and social media videos and reels.

Experience

Work history, roles, and key accomplishments

IT and Tech Support Agent

DDC Multilinguals

Jan 2022 - Jan 2025 (3 years)

Provided IT and tech support, handled administrative tasks including import documentation, managed outbound calls and emails, and served as a complaints management and escalations agent.

Customer Support IT Support Administrative Tasks Complaint Management Escalation Management Zendesk NICE

Freelancer

Provided text translation between English and Bosnian, created content and managed social media, produced digital art illustrations, designed graphics, and edited videos and social media reels.

Translation Content Creation Social Media Management Digital Illustration Graphic Design Video Editing