Ofodile Amara
@ofodileamara
Customer Service Representative at Credit Glory handling credit report inquiries and achieving approximately 95% customer retention.
NigeriaWhat I'm looking for
At Credit Glory, I manage inbound and outbound customer calls, emails, and chats, and provide updates on client credit reports from Experian, Equifax, and TransUnion. I achieved approximately 95% customer retention by handling cancellations and billing concerns.
Previously, at Uncle Uzo Real Estate Venture, I supported customers with service inquiries, complaints, and refunds, and guided clients through hospitality and real estate processes. I also documented interactions and followed up to improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Credit Glory
Mar 2024 - Present (2 years 8 months)
Manage high-volume inbound and outbound customer calls, emails, and chats while maintaining professionalism and empathy. Achieved approximately 95% customer retention by effectively handling cancellations and billing concerns.
Customer Service Executive
Uncle Uzo Real Estate Venture
Nov 2021 - Feb 2024 (2 years 3 months)
Delivered customer support via phone calls, emails, and social media platforms. Resolved customer complaints, refunds, and service-related issues efficiently.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
GDPR Compliance: Essential Training, Data Protection
2023 - 2023
Completed GDPR Compliance: Essential Training in 2023.
IAPP
CIPP/US Certification Preparation, Privacy Law
2023 - 2023
Completed CIPP/US Certification Preparation – State Privacy Laws in 2023.
AJ Yawn
Cybersecurity Foundations (Governance, Risk & Compliance), Cybersecurity
2023 - 2023
Completed Cybersecurity Foundations (Governance, Risk & Compliance) in 2023.
Chukwuemeka Odumegwu Ojukwu University
LL.B, Law
2015 - 2021
Grade: Second Class Upper Division
Earned an LL.B degree with Second Class Upper Division from 2015 to 2021.
Nigerian Law School
Barrister-at-Law (BL), Law
Grade: Second Class Upper Division
Earned a Barrister-at-Law (BL) degree with Second Class Upper Division.
IAPP
CIPM Certification Preparation, Privacy Management
2023 - 2023
Completed CIPM Certification Preparation – Privacy Program Development in 2023.
AfriHUB
Universal Mandatory IT Training, Information Technology
Completed the AfriHUB Universal Mandatory IT Training.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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