OCOffset Clout
@offsetclout
Product Manager with 4 years of hands-on product experience.
IndiaWhat I'm looking for
As a Product Manager with 4 years of hands-on experience and 7 years overall in product lifecycle, automation, and operations, I have honed my skills in managing product roadmaps and feature prioritization. My expertise lies in launching internal platforms and data tools that enhance research environments and drive process efficiency.
At Rexera, I took full ownership of the product roadmap, prioritizing features that delivered the highest value to users. I led a team of engineers to develop automation agents that significantly reduced manual work and improved productivity. My strong understanding of data pipelines and APIs has allowed me to collaborate effectively with cross-functional teams to ensure seamless integration and data reliability.
Experience
Work history, roles, and key accomplishments
Product Manager & Automation Specialist
Rexera USA
Nov 2021 - Present (3 years 8 months)
Took full ownership of the product roadmap, using RICE, MoSCoW, and Impact vs Effort to prioritize features that delivered the highest value to users and the business. Led a team of 7 engineers to develop and deploy 50+ automation agents using Playwright, bundled into 3 internal tools that reduced repetitive manual work by 40% and boosted productivity.
Customer Success
Tech Mahindra India
Sep 2020 - Present (4 years 10 months)
Handled multi-channel customer support for a UK mobile network, resolving complex issues and increasing customer retention. Consistently maintained 90%+ NPS scores.
Sales Associate
Sutherland Global Services India
Sep 2019 - Present (5 years 10 months)
Assisted customers with product selection and provided excellent service to enhance satisfaction. Maintained a 98% response rate and exceeded sales targets by 15%.
Store Manager
Pradhan Motors India
Jan 2017 - Present (8 years 6 months)
Oversaw store operations and provided executive assistance to the store owner, independently managing sales, inventory, billing, and customer service. Handled daily opening and closing, maintained stock levels, and ensured a clean, organized store.
Education
Degrees, certifications, and relevant coursework
R.D. National College, Mumbai University
Bachelors in Economics, Economics
Completed a Bachelor's degree in Economics, gaining a strong foundation in economic principles and analytical methods. Graduated in January 2021 from Mumbai University.
Thakur Vidya Mandir
HSC, General Studies
Completed Higher Secondary Certificate (HSC) education. Graduated in January 2017.
CAMBRIDGE School
ICSE, General Studies
Completed Indian Certificate of Secondary Education (ICSE). Graduated in January 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
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