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@ofeibeaagyemang
Versatile ADR practitioner and manager leveraging research, AI, and strategic leadership.
GhanaI am a results-oriented alternative dispute resolution practitioner and operations leader with cross-sector experience in mediation, research, hospitality management, insurance, and administration. I combine practical dispute-resolution skills with data-driven research, AI-enabled tools, and policy advocacy to design inclusive, sustainable solutions and drive organizational growth.
My track record includes leading mediation and negotiation in civil, corporate, and labor disputes, managing multi-department hospitality operations that improved service and revenue, and supporting evidence-based programs through rigorous research, data analysis, and grant support. I bring strong emotional intelligence, cross-cultural fluency, and a commitment to mentorship and strategic planning.
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Work history, roles, and key accomplishments
A.B. Boateng Law Practice
Jan 2023 - Present (2 years 10 months)
Provide mediation and negotiation for civil, corporate, and labour disputes while leading strategic planning, staff coordination and client engagement to improve service delivery.
Growing the Empowered Child CIC
Jan 2019 - Present (6 years 10 months)
Conduct literature reviews and quantitative/qualitative data analysis, design surveys and visualizations, and support grant writing and conferences to inform policy and programme decisions.
Royale Unity Lodge
Jan 2018 - Dec 2023 (5 years 11 months)
Directed multi-department operations, managed finance and guest services, recruited and trained staff, and increased revenue through events and conferences.
SM Premier Hotel
Jan 2015 - Jan 2018 (3 years)
Improved service quality and streamlined operations while enhancing marketing and guest relations to drive customer satisfaction.
Allrisks Consultancy Ltd.
Jan 2011 - Dec 2014 (3 years 11 months)
Oversaw branch insurance operations, ensured regulatory compliance, implemented risk management practices and resolved client disputes to maintain operational integrity.
Milton Keynes Council
Jan 2007 - Dec 2010 (3 years 11 months)
Managed client inquiries, logistics and administrative functions to support local government services and ensure efficient office operations.
SBDelivered customer service, cross-sold financial products and resolved client issues efficiently to meet performance targets and improve client retention.
Degrees, certifications, and relevant coursework
Master of Arts, Alternative Dispute Resolution
Pursuing an MA in Alternative Dispute Resolution with advanced study in mediation, arbitration, and dispute resolution practice.
Diploma, Financial Management
Completed a Diploma in Financial Management covering accounting principles, financial performance, and investment fundamentals.
Certificate, HR / Corporate Law
Completed a certificate in Managing Termination, Misconduct & Non-Performance with HR and corporate law focus.
Certificate, International Arbitration
Completed an introductory program on international arbitration covering arbitration fundamentals.
Certificate, Conflict Resolution & Mediation
Completed specialized certificates in conflict resolution, mediation, mediation advocacy, and labor negotiations.
COCertificate, Leadership & Management
Completed a certificate in Leadership & Management focused on leadership and organizational management skills.
Professional Certification, Insurance
Completed professional insurance certifications covering insurance principles and industry practices.
GJAdvanced Certificate, Public Relations, Communication, Journalism & Marketing
Attained an advanced certificate in Public Relations, Communication, Journalism & Marketing with practical media and communications training.
UGBachelor of Arts (Hons), Geography & Sociology
Completed a BA (Hons) in Geography & Sociology, focusing on interdisciplinary social and spatial studies.
Certificate, Artificial Intelligence Tools
Completed multiple certificates in AI tools including ChatGPT, DALL·E, MidJourney, Canva, Claude, Gemini, and Synthesia.
Software and tools used professionally
GhanaYou can contact Ofeibea and 90k+ other talented remote workers on Himalayas.
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