Ofeibea Agyemang
@ofeibeaagyemang
Versatile ADR practitioner and manager leveraging research, AI, and strategic leadership.
GhanaWhat I'm looking for
I am a results-oriented alternative dispute resolution practitioner and operations leader with cross-sector experience in mediation, research, hospitality management, insurance, and administration. I combine practical dispute-resolution skills with data-driven research, AI-enabled tools, and policy advocacy to design inclusive, sustainable solutions and drive organizational growth.
My track record includes leading mediation and negotiation in civil, corporate, and labor disputes, managing multi-department hospitality operations that improved service and revenue, and supporting evidence-based programs through rigorous research, data analysis, and grant support. I bring strong emotional intelligence, cross-cultural fluency, and a commitment to mentorship and strategic planning.
Experience
Work history, roles, and key accomplishments
General Manageress / ADR Practitioner
A.B. Boateng Law Practice
Jan 2023 - Present (2 years 9 months)
Provide mediation and negotiation for civil, corporate, and labour disputes while leading strategic planning, staff coordination and client engagement to improve service delivery.
Research Assistant
Growing the Empowered Child CIC
Jan 2019 - Present (6 years 9 months)
Conduct literature reviews and quantitative/qualitative data analysis, design surveys and visualizations, and support grant writing and conferences to inform policy and programme decisions.
Hospitality Manageress
Royale Unity Lodge
Jan 2018 - Dec 2023 (5 years 11 months)
Directed multi-department operations, managed finance and guest services, recruited and trained staff, and increased revenue through events and conferences.
Hospitality Manageress
SM Premier Hotel
Jan 2015 - Jan 2018 (3 years)
Improved service quality and streamlined operations while enhancing marketing and guest relations to drive customer satisfaction.
Branch Manageress
Allrisks Consultancy Ltd.
Jan 2011 - Dec 2014 (3 years 11 months)
Oversaw branch insurance operations, ensured regulatory compliance, implemented risk management practices and resolved client disputes to maintain operational integrity.
Front Desk Administrator
Milton Keynes Council
Jan 2007 - Dec 2010 (3 years 11 months)
Managed client inquiries, logistics and administrative functions to support local government services and ensure efficient office operations.
SBDelivered customer service, cross-sold financial products and resolved client issues efficiently to meet performance targets and improve client retention.
Education
Degrees, certifications, and relevant coursework
University of Ghana, School of Law
Master of Arts, Alternative Dispute Resolution
Pursuing an MA in Alternative Dispute Resolution with advanced study in mediation, arbitration, and dispute resolution practice.
International Business Management Institute, Berlin
Diploma, Financial Management
Completed a Diploma in Financial Management covering accounting principles, financial performance, and investment fundamentals.
Corporate Law Institute (Ntrakwah & Co. Esq)
Certificate, HR / Corporate Law
Completed a certificate in Managing Termination, Misconduct & Non-Performance with HR and corporate law focus.
CIMA / Oxford-Africa Forum
Certificate, International Arbitration
Completed an introductory program on international arbitration covering arbitration fundamentals.
Columbia Law School
Certificate, Conflict Resolution & Mediation
Completed specialized certificates in conflict resolution, mediation, mediation advocacy, and labor negotiations.
COCoursera
Certificate, Leadership & Management
Completed a certificate in Leadership & Management focused on leadership and organizational management skills.
Ghana Insurance College
Professional Certification, Insurance
Completed professional insurance certifications covering insurance principles and industry practices.
GJGhana Institute of Journalism
Advanced Certificate, Public Relations, Communication, Journalism & Marketing
Attained an advanced certificate in Public Relations, Communication, Journalism & Marketing with practical media and communications training.
UGUniversity of Ghana
Bachelor of Arts (Hons), Geography & Sociology
Completed a BA (Hons) in Geography & Sociology, focusing on interdisciplinary social and spatial studies.
Multiple Platforms
Certificate, Artificial Intelligence Tools
Completed multiple certificates in AI tools including ChatGPT, DALL·E, MidJourney, Canva, Claude, Gemini, and Synthesia.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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