OOOdette Olwage
@odetteolwage
Dedicated technical supervisor with 15 years of customer service experience.
South AfricaWhat I'm looking for
I am a dedicated professional with over 15 years of experience as a Technical Supervisor, specializing in customer service and administrative tasks. My journey has been marked by a commitment to enhancing operational efficiency and customer satisfaction. I have a proven track record of managing technical staff and optimizing processes, which has led to significant improvements in service delivery.
In my most recent role as a Technical Supervisor, I compiled detailed reports on technical operations and oversaw stock orders and inventory control. My ability to manage and train a high-performing team has fostered a collaborative environment that drives success. I take pride in my skills in resolving customer complaints and enhancing satisfaction, ensuring that clients receive the best possible service.
Experience
Work history, roles, and key accomplishments
Technical Supervisor
Nashua
Feb 2021 - Mar 2023 (2 years 1 month)
Compiled detailed reports on technical operations, facilitating informed decision-making. Oversaw stock orders and inventory control, minimizing discrepancies and ensuring resource availability. Managed and trained technical staff, fostering a collaborative and high performing team environment. Assisted the Technical Manager in strategic planning and execution of operational goals.
Service Controller
Nashua
Dec 2008 - Feb 2021 (12 years 2 months)
Delivered exceptional customer service while effectively handling complaints, ensuring client retention. Executed comprehensive administrative tasks, enhancing workflow efficiency across the service department. Evaluated service requests and orchestrated timely resolutions, contributing to operational excellence.
Receptionist
Nashua
Nov 2007 - Nov 2008 (1 year)
Coordinated front desk operations, enhancing first impressions and maintaining a professional environment. Streamlined appointment scheduling for visitors, reducing waiting times and improving client satisfaction. Facilitated effective communication between clients and staff to ensure seamless operations.
Education
Degrees, certifications, and relevant coursework
Bethlehem Administration
Administration
Availability
Location
South AfricaAuthorized to work in
Job categories
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