Mmatau Breedent Dikgale
@mmataubreedentdikgal
Dedicated customer service representative with strong organizational skills.
What I'm looking for
I am a dedicated and focused professional with extensive experience in customer service. My career has been marked by my ability to prioritize tasks, manage multiple responsibilities, and follow through to achieve project goals. I thrive in environments where I can utilize my clerical skills and build strong relationships with customers and colleagues alike.
Currently, I work as a Customer Service Representative at Etrostax Pty Ltd, where I ensure complete customer satisfaction by effectively handling inquiries, processing orders, and resolving conflicts. My previous roles have equipped me with exceptional communication skills and a keen attention to detail, allowing me to maintain organized records and support customer accounts efficiently.
I am passionate about contributing to a team that values collaboration and excellence in service delivery. I am eager to leverage my skills in a new role that challenges me and allows for professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Etrostax Pty Ltd
Jan 2019 - Present (6 years 5 months)
Dedicated customer service representative with experience in managing customer interactions, ensuring satisfaction, and resolving complaints. Skilled in communication and collaboration with team members to enhance customer experience.
Customer Service Representative
Beezy Bees Playschool
Jan 2015 - Oct 2018 (3 years 9 months)
Experienced in managing calendars, scheduling appointments, and handling confidential documents. Demonstrated ability to work independently and as part of a team while maintaining organization and attention to detail.
Cashier
JD Group Trading
Jan 2006 - Jan 2010 (4 years)
Responsible for daily cash drawer reconciliation, issuing receipts, and managing customer transactions. Provided excellent customer service by answering inquiries and handling payments efficiently.
Education
Degrees, certifications, and relevant coursework
Rosetc Tvet Fet College
N6 Certificate, Human Resources Management
2016 - 2017
Completed N6 Certificate in Human Resources Management, focusing on customer service and administrative skills.
Regenesys Business School
Certificate, Public Management
2011 - 2012
Earned a Certificate in Public Management, emphasizing order processing and customer service skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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