Odessa Cumpa

Drafted and issued legally compliant cancellation requests for recurring subscriptions, investigated disputed billing statements, and executed valid refund requests. Validated user identities and advocated for clients during third-party merchant disputes.

Validated patient identity and protected health information in accordance with HIPAA regulations, calculated medication copays, processed prescription refills, and managed OTC allowance benefits. Coordinated with prescribers and pharmacy teams to maintain SLA delivery standards.

Delivered Tier 1 remote technical and IT service desk support for corporate colleagues across the US and UK. Managed access controls, user provisioning, Active Directory updates, and MFA/password resets, and logged tickets in ServiceNow.

Provided blended chat and email support resolving streaming app errors, buffering issues, network problems, and device compatibility glitches. Guided customers through subscription changes and investigated billing discrepancies.

Verified subscriber data, executed account adjustments, and processed cancellation requests professionally. Audited billing statements to trace unwanted recurring charges and issued approved refunds.

Handled secure international banking transactions, balance inquiries, and fund transfers adhering to regulatory finance guidelines. Supported digital banking users through account authentication, security lockouts, password resets, and online portal navigation.

Completed a Computer Secretarial Course at Data Center College of the Philippines.

Earned a Bartending NC II Certification from TESDA at Divine Word College of the Philippines.