At Nubank, I analyzed operational data, user behavior, and customer feedback to identify bottlenecks and implement improvements to team response times. I maintained a customer satisfaction score above 90% across calls, chat, and email.
I also led a department initiative, coordinating cross-functional work cells to restructure support workflows and improve the user experience. My performance review recognized my impact on the department’s operational metrics.
At Grupo Derek Leolam, I designed distribution routes and commercial estimation models that increased product portfolio profitability by 60%. I also handled the sales cycle, from prospecting and quotations to customer service, closing deals, and collections.
I hold a bachelor's degree in business administration and have certificates in Advanced Excel, investment analysis, international business management, innovation and entrepreneurship, Scrum, and learning with AI.
