At Marshmallow Insurance, I independently assess and validate motor claims, checking that information, documentation, and evidence are accurate and consistent. I investigate discrepancies and potential fraud indicators, escalating suspicious claims or documentation to the appropriate teams.
I communicate with policyholders, third parties, and motor repairers throughout the claims process, gathering evidence and coordinating vehicle collection, inspections, assessments, and repairs. Previously, I provided Samsung live chat support, helping customers choose products and creating tailored package deals.
