At Full Credit, I handled inbound and outbound calls, emails, and live chat, helping customers resolve account and payment issues. I also processed payments and account updates while keeping customer interaction records accurate.
At SwapHub, I negotiated repayment plans with debtors and worked with customers to restructure agreements. I maintained CRM records, followed up on accounts in default, and reported on customer feedback and repayment history.
At Cosy Kids Care School, I supported students, parents, and staff by responding to inquiries and resolving routine concerns. I escalated complex issues to school authorities when needed.
I hold a B.Sc. in Mass Communication from Adekunle Ajasin University and a Soft Skills Acquisition Certificate from Jobberman. My experience also includes records management, reporting, and Microsoft Office.
