Nzinga Incwin
@nzingaincwin
Bilingual customer service professional skilled in remote support and problem-solving.
South AfricaWhat I'm looking for
I am a friendly, dedicated Customer Service Representative with experience assisting customers via phone, chat, and email, resolving issues, and maintaining high satisfaction. I have managed high call volumes, used CRM systems, and consistently met performance targets while demonstrating patience, clear communication, and attention to detail.
I have three years of logistics management experience in Lubumbashi and recent entrepreneurial experience owning and operating a business in Johannesburg, showing operational discipline and market understanding. I am bilingual in English and French, fluent in Swahili and Lingala, and seek remote customer service roles where I can contribute to team success and deliver reliable, empathetic support.
Experience
Work history, roles, and key accomplishments
Business Owner
Self Employment
Jan 2023 - Present (2 years 11 months)
Owned and operated a business in Johannesburg, managing operations, logistics, and market activities which demonstrated entrepreneurial leadership and delivered consistent service and inventory accuracy.
French Translator
Congolaise
May 2023 - Sep 2025 (2 years 4 months)
Provided French-to-English translation services for clients in Johannesburg, ensuring accurate and culturally appropriate translations to support communication and documentation needs.
Logistics Manager
6C French S.a.r.l
Managed logistics operations in Lubumbashi for three years, ensuring timely delivery and inventory accuracy while coordinating supply chain activities and operational staff.
Customer Service Representative
Incwin
Provided remote and in-person customer support via phone, chat, and email, resolving inquiries and complaints while maintaining high satisfaction levels; handled high call volumes and used CRM tools to track and follow up on client needs.
Education
Degrees, certifications, and relevant coursework
Institut Supérieur Pédagogique
National degree in Education, Education
National degree in Education earned at Institut Supérieur Pédagogique in Lubumbashi.
IDAP, Lubumbashi
Matric, General Secondary Education
2014 - 2014
Matric completed at IDAP in Lubumbashi in 2014.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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