At Caroline Healthcare, I managed daily operational workflows and workplace digital support tracking systems. I handled incident escalation and ticket resolution to help minimize workflow downtime.
I coordinated with end users and multidisciplinary teams through professional chat and email, and liaised with external technical personnel and service providers to resolve system and infrastructure issues.
At HK Construction Services, I coordinated with stakeholders to resolve technical discrepancies and administrative roadblocks. I also managed project documentation, compliance reports, and quality assurance processes.
