Looking for a job

Nyesha Terrell

@nyeshaterrell

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I deploy healthcare technology and improve customer onboarding, support, and adoption.

United States

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What I'm looking for

I'm looking to support healthcare technology customers through implementation, onboarding, training, technical troubleshooting, and workflow improvement while partnering closely with Product, Engineering, and Clinical Operations teams.

I've deployed Dozee’s contactless remote patient monitoring technology across skilled nursing and long-term care facilities in Texas, coordinating installations, validation, staff training, and real-time technical troubleshooting.

Previously, I managed Zendesk support and engineering escalations at Grid, analyzed customer friction, and improved service workflows. I also bring team leadership, coaching, and operational management experience from The Home Depot and high school athletics.

Experience

Work history, roles, and key accomplishments

Field Clinical Coordinator

Dozee

Aug 2025 - Aug 2026 (1 year)

Supported deployment and maintenance of contactless Remote Patient Monitoring technology across Skilled Nursing Facilities, coordinating installations, training staff, and troubleshooting issues in live healthcare environments.

Zendesk Salesforce Excel Google Workspace Workflow Documentation Stakeholder Communication Customer issue resolution HIPAA Safety Infection Control

Customer Success Analyst

Grid

Nov 2022 - Oct 2025 (2 years 11 months)

Managed customer support tickets in Zendesk, coordinated escalations with engineering, and analyzed support trends to improve workflows and customer experience.

Zendesk Salesforce Excel Google Workspace Workflow Optimization Process documentation Customer Escalation Agile

Customer Experience Manager

The Home Depot

Apr 2022 - Jan 2023 (9 months)

Supervised daily team operations, including scheduling, conflict resolution, customer escalations, and service execution, while serving as Manager on Duty and training team members on KPIs.

Team Leadership Scheduling Conflict Resolution Customer Escalation Process Compliance Training KPI Management