Open to opportunities

NWOSU CHINELO

@nwosuchinelo

Message

Entry-level Virtual Assistant with strong admin and customer service skills.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a supportive team culture, and the chance to utilize my skills in a remote environment.

I am an entry-level Virtual Assistant with a solid background in administrative support, customer service, and finance. My journey began with a Virtual Assistant training program at ALX Africa, where I honed my skills in managing schedules, coordinating meetings, and providing exceptional customer service. I am currently enhancing my technical skills through the Digital Witch Support Community, eager to contribute to a dynamic remote team.

In my role as an Admin/Account Assistant at Precise Lightings Limited, I successfully managed financial data using QuickBooks and Google Sheets, ensuring accuracy in entries and reconciliations. My proactive approach to problem-solving and adaptability has allowed me to streamline workflows, increasing team productivity by 20%. I take pride in my attention to detail and my ability to maintain professional relationships, which has been crucial in providing high-quality customer support throughout my career.

Experience

Work history, roles, and key accomplishments

Current

Admin/Account Assistant

Current

Precise Lightings Limited

Aug 2021 - Present (4 years)

Managed and organized financial data using QuickBooks and Google Sheets, ensuring accurate entries, reconciliations, and monthly reporting. Supported the finance team remotely by coordinating schedules, preparing financial reports, and handling confidential correspondence.

Quickbooks Google Sheets Google Meet Zoom)Slack Calendly Google Drive Financial Reporting Data Entry

Call Centre Agent

Wellane Health Limited

Jul 2020 - Mar 2022 (1 year 8 months)

Provided excellent customer service by addressing inquiries, managing issues, and ensuring high levels of satisfaction through remote communication channels. Utilized Google Sheets to track customer inquiries and maintain detailed records of interactions.

Customer Service Google Sheets Data Tracking Multitasking Customer Retention

Telesales/Electronic Data Management Officer

Greenwich Trust Registrars

May 2018 - Sep 2019 (1 year 4 months)

Demonstrated excellent sales skills and exceeded quotas, using CRM systems (Freshsales) to manage and track leads. Managed client data, ensuring privacy and accuracy using Google Drive and OneDrive for digital storage and organization.

Sales CRM Systems Freshsales Google Calendar Zoom)Google Drive Data Management Client Communication

Education

Degrees, certifications, and relevant coursework

Digital Witch Support Community

Certification, Tech Support & Digital Skill

Currently enhancing tech skills through the Digital Witch Support Community, focusing on tech support and digital skills. This ongoing training is expanding my proficiency in various digital tools and troubleshooting.

Federal Polytechnic Nekede

HND Business Administration & Management, Business Administration & Management

Grade: Upper Credit

Completed Higher National Diploma in Business Administration & Management with an Upper Credit. Gained foundational knowledge in business operations and management principles.

ALX Africa

Certification, Virtual Assistant Training

Completed comprehensive Virtual Assistant training with ALX Africa, gaining skills in administrative support, email management, and scheduling. This program enhanced my ability to provide remote assistance effectively.