Ntsoax Kala

Provides strategic and operational leadership for Information Services and Support functions within the Career Development Services environment. Coordinates knowledge, information and capacity-building initiatives, facilitates stakeholder engagements, and leads the development and governance of knowledge management platforms.

Coordinates career development and skills-related programmes and initiatives in collaboration with internal and external stakeholders. Facilitates skills development and capacity-building initiatives, and manages multi-platform delivery of career guidance services.

Established and led the Knowledge Management Unit for Career Advise Services. Maintained CRM systems, web content, and knowledge repositories, and coordinated knowledge-sharing initiatives and Communities of Practice.

Managed information resources and databases, supported policy development and service delivery improvements, and provided research and analytical support to management and stakeholders.

Delivered research support and information services, produced analytical reports to support academic leadership, and facilitated information literacy and resource training programmes.

Oversaw library operations and information services, supported policy implementation and organisational knowledge-sharing initiatives, and provided information and research support to departmental stakeholders.

Currently pursuing a Master of Information Science degree.

Completed an Honours Degree in Information Science in 2025.

Earned an Occupational Certificate in Career Development Information Officer in 2021.

Completed a National Diploma in Library and Information Studies in 2001.

Completed General Certificate of Education in 1996.