Open to opportunities

Francina Van Heerden

@francinavanheerden

Message

Experienced administrative manager with strong organizational and communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that values strong organizational skills and offers opportunities for growth in a supportive environment.

I am a dedicated administrative professional with over 36 years of experience in the education sector, primarily within the Department of Higher Education and Training. My journey began as an administrative clerk, where I quickly honed my skills in client communication, document control, and office management. Over the years, I have taken on various roles, culminating in my position as Chief Admin Clerk, where I managed daily office operations and ensured the smooth functioning of administrative tasks.

Throughout my career, I have demonstrated a strong ability to implement procedure and policy improvements, enhancing organizational efficiency. My commitment to maintaining high standards of professionalism is evident in my meticulous record-keeping and effective communication with clients and stakeholders. I thrive in dynamic environments and am always eager to learn and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Chief Admin Clerk (Admin Manager)

Department of Higher Education and Training

Feb 1988 - Present (37 years 5 months)

Managed daily office operations and administrative support for the department to maintain efficiency. Organised and maintained filing systems, ensuring accurate record-keeping for easy retrieval of documents. Handled telephone enquiries, providing prompt and courteous service to clients and stakeholders.

Office Management Document Control Client Communication Data Compilation Administrative Support Professional Correspondence Customer Service

Education

Degrees, certifications, and relevant coursework

Tshwane South TVET College, Centurion Campus

Diploma, Management Assistant

Grade: N4 N5* N6

Completed a Management Assistant Diploma, gaining expertise in office administration and support. Developed strong organizational and communication skills essential for effective office management.

Hoërskool Langenhoven

Gr. 12 / St. 10, General Studies

Completed secondary education with a focus on core subjects including Afrikaans, English, and Typing. Developed foundational academic skills and a strong work ethic.