Open to opportunities

NTSETSELELO MATHEBULA

@ntsetselelomathebula

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Highly skilled Customer Experience Specialist enhancing satisfaction and loyalty.

South Africa

Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated Customer Experience Specialist with a proven track record in enhancing customer satisfaction and loyalty. My expertise lies in analyzing customer feedback, identifying areas for improvement, and implementing effective strategies that ensure seamless interactions. I pride myself on being a strong collaborator, working closely with cross-functional teams to resolve issues promptly and foster a customer-centric culture that drives retention and advocacy.

Throughout my career, I have developed detailed maps of the customer journey, pinpointing key touchpoints to enhance the overall experience. My ability to collect and analyze customer feedback allows me to generate actionable insights that inform decision-making and strategy adjustments. I am committed to providing exceptional service and maintaining strong relationships with partners, agencies, and vendors to support marketing initiatives.

Experience

Work history, roles, and key accomplishments

CX Specialist

METROPOLITAN

Jan 2023 - Apr 2023 (3 months)

Highly skilled Customer Experience Specialist with a proven ability to enhance customer satisfaction and loyalty. Expert in analyzing feedback, identifying improvement areas, and implementing strategies to ensure positive interactions.

Customer Journey Mapping Customer Feedback Analysis Customer Service Team Collaboration Problem Solving Reliability Communication MS Office

Customer Service

COCA COLA

Jan 2020 - Jan 2021 (1 year)

Provided product information to customers and developed strong relationships with partners to support marketing initiatives. Worked under pressure to meet sales targets.