NM
Open to opportunities

Nthateng Mofokeng

@nthatengmofokeng

Dedicated and enthusiastic human science graduate passionate about making a change to society.

South Africa

What I'm looking for

Looking for a challenging role that allows me to make a positive impact on society, with opportunities for growth and development.

I am a driven and meticulous individual with a strong passion for making a positive impact on society. With a background in human science and communications, I have developed strong research, analytical, and strategic thinking skills. I am proactive and solution-focused, with excellent customer service skills and a strong ability to work with diverse audiences.

Throughout my career, I have gained valuable experience in data entry, call centre operations, and communications. I have worked with various government entities and private companies, honing my skills in marketing, public relations, and event management. I am a team player with excellent interpersonal skills and a strong ability to build strategic relationships.

I am a quick learner, always looking to improve my skills and knowledge. I am proficient in Microsoft Office and have excellent computer skills. I am a strong communicator with excellent written and verbal communication skills, and I am fluent in English, Sesotho, and IsiZulu.

Experience

Work history, roles, and key accomplishments

M(

Call Centre Agent

Medscheme (Afrocentric)

Jan 2022 - Aug 2023 (1 year 7 months)

Handled outbound calls, captured scripts and lab results, attended to customer queries, and prioritized and indexed tasks.

M(

Data Entry Clerk

Medscheme (Holding)

Jan 2019 - Jan 2020 (1 year)

Pre-assessed claims, accurately captured data, maintained records, and performed quality checks.

GS

Intern Communications Officer

Gauteng Department of Community Safety

Nov 2016 - Aug 2018 (1 year 9 months)

Produced promotional materials, organized exhibitions, and conducted onsite visits to identify information needs.

Education

Degrees, certifications, and relevant coursework

Nthateng hasn't added their education

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Tech stack

Software and tools used professionally

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Nthateng Mofokeng - Call Centre Agent - Medscheme (Afrocentric) | Himalayas